Michael & Susan Smith Emergency Department
317.880.0000

Named as one of the nation’s 150 best places to work in health care by Becker’s Hospital Review, Eskenazi Health is one of the nation’s largest essential health care systems, providing care to nearly 1 million outpatient visitors each year. Nurses and staff provide a comprehensive range of primary and specialty care services at more than 30 primary and mental health care sites throughout Indianapolis and within the Sidney & Lois Eskenazi Hospital, including the Smith Level I Shock Trauma Center, the Richard M. Fairbanks Burn Center and our Level III NICU, which serves the most diverse patient population in the area.

At Eskenazi Health, nurses are valued and are the heart of our patient care. Nurses and other members of the interprofessional care teams not only care for our patients – but ABOUT our patients. This is accomplished from a deeply engaged nursing leadership team and collaboration with other disciplines to best meet the patient’s physical, social and emotional needs. Eskenazi Health is committed to safe nurse-to-patient ratios which also allows for safety, quality and compassionate care. As a registered nurse at Eskenazi Health, you’ll gain more than experience, you’ll gain confidence, growth and courage. Eskenazi Health is hiring experienced nurses as well as recent and future registered nurse graduates for multiple departments within our organization.

Nurse-to-patient ratio is based on the department and the acuity and type of patient following the AACN Synergy Model for Patient Care and the corresponding professional organization’s best practice for safe and quality care. The practice model for nursing at Eskenazi Health is a reflection of our commitment to meeting the health care needs of our patients, while meeting the nurses' professional development needs.

The care delivery model directs individual nurses in their practice, linking patient needs to nurse competencies. This model provides a practical, usable approach that links the needs and characteristics of a patient, clinical unit or system with the nurses' competencies. It provides a mechanism to articulate the work Eskenazi Health nurses do and helps guide our practice improvement. 

 

Tracy Martin - Nursing Testimonial

“Every day, Eskenazi Health nurses are making a difference. This is seen both clinically in our day-to-day care with patients and investments in our professional practice. Our nurses, across the system, are focusing on improving the outcomes and patient advocacy. This is also seen outside the walls of Eskenazi Health as many nurses are actively engaged in professional organizations at a local, state and national level contributing to the advancement of nursing. Eskenazi Health nurses are appreciated for their commitment to nursing practice and research.”

Tracy Martin, MSN, RN

Chief Nursing Officer, Vice President of Patient Care Services

Michael & Susan Smith Emergency Department

May 9, 2024, 09:37 AM
Title : Michael & Susan Smith Emergency Department
Ordinal : 7.00

The Michael & Susan Smith Emergency Department at Eskenazi Health is the one of the largest and busiest emergency departments in the state of Indiana. They evaluate and treat over 100,000 patients per year. That's about 300 patients per day. The emergency department consists of 110 private rooms, five resuscitation/shock rooms and a 16-bed clinical decision unit. The unit is staffed by 170 registered nurses, 50 care technicians who are nursing students and patient navigators. It can be a dynamic and exciting environment requiring quick decision-making and excellent problem-solving skills.

Center of Hope

The Eskenazi Health Center of Hope specializes in forensic nursing for victims of sexual assault and interpersonal family violence. The specialty provides comprehensive care to victims of violence both in the Michael & Susan Smith Emergency Department and with wraparound services. Nurses in this department obtain specialized training and certifications in forensic nursing known as SANE (Sexual Assault Nurse Examiner) Certification.

Clinical Decision Unit

The Eskenazi Health Clinical Decision Unit is a specialized unit that provides short-term observation and treatment for patients who require further treatment past their emergency department visit. The unit is designed to improve patient flow, reduce unnecessary admissions, and enhance the quality of care for patients. Sixteen beds are staffed by four nurses and a care tech. The patients are cared for by nurse practitioners, and the team works collaboratively to evaluate patients, order and interpret diagnostic tests, and make treatment decisions.

Stroke Center

In 2017 the Eskenazi Health Stroke Center was certified by The Joint Commission as an Advanced Primary Stroke Center. In 2024, it was recognized for the fifth consecutive year by the American Heart Association with the Get with the Guidelines - Stroke Gold Plus with Target: Stroke Elite Honor Roll and Target: Type 2 Diabetes Honor Roll. This is also the first time the stroke department has been awarded elite status for the Target: Stroke Honor Roll. Nurses working with stroke patients have taken additional training in National Institute of Health (NIH) tools and protocols that outline best practices for all types of strokes and stroke patients, so they are prepared to offer the best care to every Eskenazi Health stroke patient.  

Nursing Timeline - Emergency Medicine

A team of RN talent acquisition consultants will conduct the initial interview steps and guide applicants through the entire recruitment experience. With over 56 years of combined nursing experience, the recruiters are knowledgeable and committed to supporting applicants through their career journeys.

  • Application and resume are submitted by applicants for consideration.
  • A talent acquisition consultant RN reaches out via email or text to coordinate a phone screening. 
  • Applicants discuss their "why," experience level, desired department and schedule, training, salary expectations, and more with the talent acquisition consultant RN. 
  • After the phone screening, interviews are set up for candidates with the hiring department. Shadowing may be part of the initial interview.
  • If an offer is extended, the talent acquisition consultant will be in touch with the offer rate and schedule. 
  • If the offer is accepted, a physical and start date will be scheduled.
  • Tuition reimbursement
  • Generous PTO accrual
  • Shared governance councils
  • Great provider relationships
  • Access to senior leaders
  • Employer contribution and retirement match
  • Programs to support professional development and growth
  • Free access to parking garage
  • Free access to 24/7 fitness gym
  • Free employee wellness programs
  • Employee discount at full-service spa
  • Sky Farm and other relaxing green spaces
  • Qualification for HRSA's Nurse Corps Loan Repayment for Eskenazi Health Center nurses, providing loan repayment assistance to registered nurses who commit to working for at least two years at a HRSA-verified location (repayment of up to 85% of qualifying educational loans, plus an additional 25% if a third year of service is completed)  

Acuity Adaptable

The Acuity Adaptable unit adapts the level of care provided to what each patient needs. Learn more about what makes this unit unique from other hospitals. 

Critical Care

Nurses in the Critical Care unit detail their choice to work at Eskenazi Health.

Eskenazi Health Careers

Learn more about working at Eskenazi Health and the unique benefits and environment offered to employees.

Michael & Susan Smith Emergency Department

Nursing in the Michael & Susan Smith Emergency Department is both challenging and rewarding. Learn more about what makes this team and unit unique.  

Minimally Invasive Procedure Suite

Learn more about a rewarding career in the Minimally Invasive Procedure Suite. 

Virtual Chat with a Recruiter Event Image

Medical Assistant Career Connection: Virtual Chat with a Recruiter - May 19

Dates: May. 19, 2025

 

Learn More

Eskenazi Health RN talent acquisition consultants are available to answer questions specific to our recruitment process, discuss opportunities across the organization, schedule a time to chat, and review any additional questions you have in regards to opportunities with Eskenazi Health and interest in joining the team.

MEDICAL DISCLAIMER: This website is NOT for medical emergencies or medical treatment. If you are having a medical emergency, please call 911 or go to the nearest emergency room. For medical treatment, please contact your physician’s office by phone or go to the nearest appropriate facility. The Michael & Susan Smith Emergency Department is located on the Eskenazi Health downtown campus, 720 Eskenazi Ave. If you need to speak with a nurse urgently to discuss your symptoms but it’s not an emergency, please call Eskenazi Health Connections at 317.880.7666.

If this is a mental health emergency, please call 988 or 317.880.8485. In case of a mental health emergency, you may also go to the Thota Rao, M.D., & Aruna Rau, M.D., Crisis Intervention Unit on the Eskenazi Health downtown campus from 8:30 a.m. – 11 p.m. From 11 p.m. - 8:30 a.m., emergency psychiatric services are provided by crisis specialist clinicians in the Michael & Susan Smith Emergency Department also on the Eskenazi Health downtown campus.

I understand that I am voluntarily disclosing the information above to Eskenazi Health to allow them to contact me. The information I have disclosed is not patient protected information and therefore not subject to HIPAA protection.

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