Medical Records

317.880.0000

Being able to access your medical records is important for ensuring you’re able to be an active member of your health care team. There are multiple ways to do so, including through Eskenazi Health MyChart, the online patient portal; the online records request tool; mail; fax; or email.

Birth and death records may be requested through the Indiana Department of Health’s Vital Records Office.

MyChart

Manage your health and keep in touch with your Eskenazi Health care team with MyChart. This secure, online source gives you 24/7 access to your medical records so you can stay informed, connected and in control of your health – anytime and anywhere. You can check test results, use secure messaging to contact your provider’s office directly and more.
Online Medical Records Requests

Eskenazi Health offers a free online records request tool. Simply upload a photo of your driver’s license via webcam or smartphone to verify your identity to get started.

Chrome, Safari and Firefox are the recommended browsers for this application.
Mail/Fax/Email

To request a copy of medical records for care received at Eskenazi Health, please complete a Patient Medical Records Access Request Form (also available in Spanish and Haitian Creole).

Mail, fax or email your completed form to Eskenazi Health Information Management (HIM):

Eskenazi Health
Attn: HIM Release of Information Department
720 Eskenazi Ave.
Indianapolis, IN 46202
Fax: 317.880.0469
Email: ROIRequests@eskenazihealth.edu

Please note that email transactions are not encrypted and may be viewed by a third party.
Other Requesters

Health care providers may request records by faxing authorization or your facility’s coversheet/letterhead to 317.880.0469. Please include the patient’s identifiers, contact information and description of information you are seeking. You may also call 317.880.3454 to speak with a Health Information Management representative. Representatives are available Monday through Friday from 8 a.m. – 4:30 p.m.

Other third-party requests such as those from attorneys, insurance companies, third party services, etc. may submit the request by mail, email or fax.

Contact Health Information Management

Health Information Management team members are available Monday through Friday from 8 a.m. – 4:30 p.m. by calling 317.880.3454.

Eskenazi Health contracts with Datavant for medical record services. The following fees apply to process your request. You will receive an invoice along with your records.

Format of original patient record	Cost for delivery in electronic format (CD/USB/download or portal)	Cost for record delivered on paper
Electronic or hybrid (part electronic, part paper)	$6.50 flat fee for electronic portion Plus, if applicable, $0.09 per page labor fee Plus sales tax	$0.09 per page labor fee Plus, if applicable, the lower of the cost under state regulated patients rates or $1.15 reproduction fee Plus $0.06 per page supply fee Plus postage, if mailed Plus sales tax
Paper	$0.09 per page labor fee Plus sales tax, as applicable	$0.09 per page labor fee Plus $0.06 per page supply fee Plus postage, if mailed Plus sales tax

This process is in compliance with federal HIPAA guidelines. Please allow seven to 14 business days for completion of medical records request. Please be aware it can take up to 30 business days for your records to be processed and mailed to your specified address.

Who is authorized to request release of medical records?

The patient, if not a minor. For patients under age 18, a parent or parents may sign.
The patient’s health care representative or Power of Attorney if the patient is unable to sign – legal documents must be provided.
Legal guardian if appropriate – documentation must be provided.
Executor of an estate. For deceased patients, the executor of the estate is the first person who can request copies of records. Death certificates and estate documents must be presented.