The Thota Rao, M.D., & Aruna Rau, M.D., Crisis Intervention Unit, located in the lower level of the Sandra Eskenazi Outpatient Care Center, provides mental health crisis intervention to adults and children who are in a behavioral health or substance use crisis. Crisis psychiatric services are provided in a manner that is person centered and strength based, as well as timely and efficient. It operates within the Administrative Directive Standards for 24-hour Crisis Intervention set forth by the Indiana Division of Mental Health and Addictions.
Clients are seen from 8:30 a.m. - 11 p.m. on a first-come, first-served basis by a crisis clinician. Exceptions are patients who present threats of harm to self or others and those who are triaged to be seen sooner. From 11 p.m. – 8:30 a.m., crisis psychiatric services are provided by crisis specialist clinicians in the Michael & Susan Smith Emergency Department at Eskenazi Health. Clients are also seen via consult requests from the Michael & Susan Smith Emergency Department and other medical units within the hospital when requested.
The Thota Rao, M.D., & Aruna Rau, M.D., Crisis Intervention Unit assesses anyone who presents requesting emergency psychiatric services. Clients who receive services from another provider and are in need of inpatient services will be assessed and referred back to their current provider. If their provider cannot accept them for inpatient services at that time, a request for admission to the hospital will be made.
If inpatient services are not needed, clients receive an assessment and referral for follow-up services, including outpatient referrals and intake appointments, or are referred to other community resources as appropriate.
For more information or should you or a loved one be in need, please call the Sandra Eskenazi Mental Health Center Crisis Line at 317.880.8485.
Sandra Eskenazi Mental Health Center Triage provides mental health crisis and stabilization services to clients 24 hours a day, seven days a week. The Triage team is committed to serving clients 18 and over requiring crisis stabilization services for a mental illness or a substance abuse issue. Services are short term and consist primarily of acute stabilization, assessment and referral. Clients will be provided medication management, physician care, nursing care, assessment by a licensed clinician and referral information, if necessary. Triage services are provided to those requesting or needing immediate psychiatric services.