FAQs

Please contact the clinic directly to schedule, reschedule or cancel your appointment. You may also call Eskenazi Health Connections for your scheduling needs at 317.880.7666.

To find a primary care doctor, please call Eskenazi Health Connections at 317.880.7666. 

Patients and visitors entering the Sandra Eskenazi Outpatient Care Center, the Sidney & Lois Eskenazi Hospital or the Michael & Susan Smith Emergency Department will be screened for items that pose a safety risk. Screening equipment will include a pass-through metal detector, handheld scanning device and X-ray machine for belongings. If circumstances warrant it, patients or visitors will be scanned using a handheld device, and personal items such as, but not limited to, purses, backpacks, bags and briefcases will be sent through an X-ray machine. These screening measures are part of maintaining a safe campus environment for Eskenazi Health staff, patients and visitors and will not interfere with or delay emergency medical treatment.

In general, it’s a good idea to bring pajamas, socks or slippers, a toothbrush and other toiletries, eyeglasses, a change of clothes to wear home, a list of your current medications and allergies, and entertainment such as books or magazines.

Eskenazi Health is located in Downtown Indianapolis near many area hotels, including:

• Candlewood Suites Indianapolis Downtown Medical District      
• Courtyard by Marriott Indianapolis at the Capitol
• Fairfield Inn & Suites Indianapolis Downtown
• Sleep Inn & Suites and Conference Center Downtown

For more information on accommodations in Indianapolis, you can visit www.visitindy.com. 

St. Margaret's Pharmacy is located on the first floor of the Sandra Eskenazi Outpatient Care Center. Its hours are Monday through Friday, 8 a.m. to 10 p.m.; Saturday, 10 a.m. to 6 p.m.; and Sunday and holidays 12 (noon) to 6 p.m. To contact the pharmacy, please call 317.880.4500.

Eskenazi Health also has other pharmacy locations throughout Marion County. Visit the Eskenazi Health Pharmacy webpage for a complete list of locations.

Please call 911 if it is an emergency. Non-emergent medical questions can be directed to Eskenazi Health Connections at 317.880.7666. A nurse is available 24 hours a day to answer questions.

Please contact the Eskenazi Health Office of Patient Experience Monday through Friday from 8 a.m. to 5 p.m. at 317.880.8333.

Yes, please call Eskenazi Health Financial Eligibility Services at 1.855.202.1053.

Yes, please call Eskenazi Heath Financial Eligibility Services at 1.855.202.1053 to speak with a financial counselor. You may also visit our Financial Counseling page for more coverage information.  

Please visit the Volunteer page to learn about opportunities to volunteer at Eskenazi Health.

In order to protect the health of patients, staff and visitors, Eskenazi Health buildings and grounds are all tobacco-free.

You can obtain a referral to a specialist by seeing your primary care provider. If you need help finding a primary care provider, please call Eskenazi Health Connections at 317.880.7666. 

Dial the operator at 317.880.0000 to be connected to a patient’s room. Each patient will also have a direct telephone line you can call. Please note that patients may choose not to have information related to their stay made available.

To get your prescription filled, please call your Eskenazi Health pharmacy site directly and follow the prompts. For a list of pharmacy locations, please visit the Eskenazi Health pharmacy webpage.

Yes, there are two ATMs on the Eskenazi Health downtown campus.

• Main floor of the Fifth Third Bank Building
• Second floor of the Sidney & Lois Eskenazi Hospital, near the Ingram Micro Mobility Marketplace 

Overnight stays vary by unit. Please contact the unit to inquire about overnight visitors.

Please call the Eskenazi Health Property Room at 317.880.8365.

The Frank & Katrina Basile Gift Shop carries a variety of merchandise and is open from 7 a.m. to midnight daily.  It is closed on major holidays.

Please visit our medical records page for details on the process and cost of obtaining medical records.

If you have billing questions, please call Eskenazi Health Customer Service at 317.880.4055, Monday through Friday from 8 a.m. to 5 p.m. If you would like to pay over the phone with a credit card, please call 1.866.684.9354. You can also pay through Eskenazi Health MyChart or in person at the Eskenazi Health Cashier Office, located on the first floor of the Sandra Eskenazi Outpatient Care Center. It is open Monday through Friday from 8 a.m. - 5 p.m.

There is a phone at the main information desk that is free for patients and visitors to use. The main information desk is located in the Eli Lilly and Company Foundation Concourse on the first floor of the Sandra Eskenazi Outpatient Care Center.

Please visit our Insurance and Pricing Information page. 

Sometimes because of the sensitive nature of a situation or at the patient’s or patient’s family’s request, Eskenazi Health is required to withhold all information from callers. Though we understand that it may feel frustrating to not receive information you are requesting, it is for the patient’s privacy.